Policies

Quality Management Policy

Exchange Telecommunication Limited is focused on consistently meeting the expectations of our clients through our provision of telecommunication services. We are committed to the delivery of value-added services, promotion of customer satisfaction and building sustainable business relationships with our partners.

This quality management policy supports our strategic directions and establishes the implementation of a Quality Management System (QMS) that complies with ISO 9001 requirements and ensures our services consistently exceed our clients’ requirements and satisfy all statutory and regulatory requirements.

This policy further underlines management’s commitment to the continual improvement of our quality management system and sets the framework for the actualization of Exchange Telecommunications Limited quality objectives.

Business Continuity Policy

Exchange Telecommunications Limited (ETL) is committed to the availability of her business processes and services and shall implement measures to ensure the continuous availability of essential business processes and services.

The organisation’s strategic business continuity objectives are to:
i. Identify, assess and minimize business continuity risks
ii. Support the delivery of ETL business strategy
iii. Safeguard ETL reputational integrity

Accordingly, ETL is committed to the development, implementation, management, and continual improvement of a robust and effective Business Continuity Management System (BCMS) BCMS as a key mechanism to protect the critical activities of essential business processes.

The Business Continuity Management System (BCMS) applies to ETL telecommunication services and supporting business processes and personnel and shall comply with all applicable regulations and contractual requirements in her processes and services. This policy states management’s commitment and establishes the Business Continuity Management System (BCMS) for the actualization of Exchange Telecommunications Limited business continuity objectives.

Information Security Policy

Exchange Telecommunications Limited is committed to the confidentiality, integrity and availability of her information assets and shall implement measures through the establishment, implementation, maintenance and continual improvement of an information security management system to protect the organisation's information assets against all threats.

Users of Exchange Telecommunications Limited information and information assets shall comply with this policy and exercise a duty of care in relation to the operation and use of Exchange Telecommunications information and information systems.

Exchange Telecommunications Limited shall comply with all applicable regulations and contractual requirements related to information security in her operations and services. This information security policy states management’s commitment and establishes the framework for the actualization of Exchange Telecommunications Limited information security objectives.